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Sales Information

Information for the consumer, relative to Italian Law D. Lgs. 15/01/1992 n. 50 and D. Lgs. 22/5/1999 n.185 in reference to the protection of the consumer relative to long-distance contracts and eventual modifications.

Purpose
Bottega Fiorentina is the on-line shop where you can acquire leather items and clothing made to fit.
Supplier of the goods requested and the company:

Bottega Fiorentina snc
Borgo dei Greci, 5/r
50122 Firenze (FI) ITALY
P.IVA 03731770487
Tel. e Fax +39055295411


Methods of Sale
For eventual acquisitions, send an e-mail containing the product code, description and colour number of the relative items at our address.It is possible to place an order also by fax, at the number: +39055295411

The methods of payment accepted by Bottega Fiorentina are by credit card (Visa, MasterCard), cash on delivery and money transfer.

The holders of credit cards VISA, MASTERCARD, AMERICAN EXPRESS and DINERS CLUB can pay by simply sending, via fax or e-mail, name and surname, credit card number and expiry date; in this case the payment will be deducted only at the time of the sending of the goods.

With a payment made with an (international) money transfer, the sending of the goods will occur esclusively once Bottega Fiorentina snc will have received confirmation of the completed payment through the bank receipt of the transfer, via fax ( +39055295411 ). If the confirmation of payment is not sent within three working days after the order has been received, the order will be considered cancelled.

The money transfer must be made in favor of:

Bottega Fiorentina snc
Borgo dei Greci, 5/r


Sending/Dispatch/Shipping
Bottega Fiorentina delivery by express courier in Italy and abroad.
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Guarantee
All items sold by Bottega Fiorentina are covered by the manufacturer's guarantee which is valid throughout Italian territory. Any item considered faulty will be substituted with the same product, once it is returned:
Bottega Fiorentina snc - Borgo dei Greci, 5/r 50122 Firenze (FI) ITALY - P.IVA 03731770487 at the clients' expense, which will have established the method of sending beforehand.
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Regulation, according to law (laid down by law) for refuse goods.
The withdarawal of an order will not be accepted in relation to sales which are:
Items made to fit and personalised goods in term MADE TO MEASUREMENTS.
Due they are carefully fashioned by our skilled artisan after your orderhas been placed. Because our made to order goods are made specifically forour clients, and are outside the regular production of our products, we are not able to accept either returns or exchanges of these goods.We sincerely advise, therefore to carefully check the item's colour, dimensionsand style before purchasing. In the case that a client goes through with their right to withdraw and restitute the goods, whole and unused, he or she will be expected to do so at their own expense, addressed to Bottega Fiorentina snc - Borgo dei Greci, 5/r 50122 Firenze (FI) ITALY, within ten working days from the day the goods were received, and only after having obtained the (authorisation code of return) (RAS). The restitution will have to be made via an insured postal service, freight/carriage paid. Packages which are marked payable on delivery or carriage forward will not be accepted.
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Protection of Private Data
In reference to Article 10 of Italian Law 675/96:
The personal data in our posession, which has been collected directly from the client using telematic methods, is handled through manual elaborations, information technology and telemetric technology.
At any moment, the client has the right to have "exclusive" access to such data and to demand modifications or cancellation.
Bottega Fiorentina guarantees the secrecy of its clients' personal data, and all other data relative to the client, such as placed orders and acquisitions made. We will not diffuse or sell any information in our posession to other businesses for promotional reasons.

The holder of the handling is Bottega Fiorentina snc - Borgo dei Greci, 5/r 50122 Firenze (FI) ITALY.